About Us
Our Vision
Our Principles
Our Mission
Making Zero Manual Operation the Industry Standard for Insurance Sector
Our Mission
Our Principles
Our Mission
To position Insurance Company as the leading minds in
Finance and Product Management other than Operation Center
Our Strategy
Our Principles
Our Principles
Fast, Error-free, Customer Centric Outsourcing Service
that ensures Loss Mitigation
Our Principles
Our Principles
Our Principles
100% Regulatory Complience
Lean Operation
24/7 Working
Using Technology
Qualified Insurance Staff
Our Business
What We Offer ?
We Outsource any works preventing Insurance Company from operating efficiently, quickly, error-free, and customer-focused in its managed processes. Then Lean Management applies to its internal processes.
LeanIQ returns the completed work at the desired stage, based on the Customer's instructions.
Our Services :
1- Claims file management
2- Customer communication
3- Reporting & Analytics (LeanOS platform)
4- Regulatory compliance support (GDPR)
Our Advantages
Industry-specific know-how + domestic technology
Combination of scalable system + human factors +7/24 support
100% Regulation-compliant processes
Cost advantage (30–40% lower operating costs)
Outsorcing Smart Insuring Better
Smart Outsourcing
In today’s competitive insurance landscape, European insurers face constant pressure to reduce operational costs, boost agility, and deliver superior customer experience all without compromising compliance or quality.
The answer? Smart Outsourcing.
Unlike traditional outsourcing, Smart Outsourcing integrates digital automation, data-driven decision-making, and specialized expertise into a lean operational model.
It’s not about moving work out t’s about optimizing how work gets done.
1- Streamlined processes through automation
2- Access to on-demand specialized talent
3- Scalable cost structure aligned with business cycles
4- Enhanced focus on core competencies
Forward-thinking insurers are already leveraging Smart Outsourcing to transform claims management, policy administration, and customer service achieving leaner, faster, and smarter operations.
Lean Management is evolving and Smart Outsourcing is leading the change.
How can LeanIQ Contribute To Your Operations
Lean Management
The insurance industry is inherently process heavy filled with document flows, manual checks and multi-step approvals. In today’s environment of rising customer expectations and increasing competition, this reliance on manual work has become a barrier to operational efficiency.
The Lean methodology, long proven in manufacturing, has now become a powerful framework for service industries such as insurance enabling organizations to remove non–value added activities and create faster, simpler, and error-free processes.
Look what the data shows:
• According to McKinsey, Lean implementation can improve operational efficiency by up to 30% in insurance companies.
• EY reports that around 40% of time spent on manual data entry and document handling in insurance operations does not create customer value.
• Organizations combining Lean transformation with digital tools have achieved up to 50% reductions in customer transaction times.
Key Steps for Transformation
1. Mapping end-to-end processes
2. Identifying and eliminating non–value-added activities
3. Designing flows supported by automation and digital tools
4. Embedding a culture of continuous improvement
Lean is not only about streamlining processes; it’s about creating a culture of operational excellence and sustainable performance.
For insurance companies, this transformation is no longer optional it’s a strategic imperative.
LeanIQ has a critical role with outsourcing operations for Lean Projects to be achieved
Lean Claims Process
✅ Key Lean Metrics to Monitor:
- Average claim cycle time (initiation → payment)
- First-time-right rate (no rework)
- Customer satisfaction (NPS)
- Cost per claim (internal efficiency)
- Repair turnaround time